Privacy Policy

1. About Us
SetTemp Air Conditioning Ltd ("we", "our", or "us") operates this website and provides air conditioning installation, servicing, maintenance, and related services.
Business name: SetTemp Air Conditioning Ltd
Email: enquiries@settempairconditioning.com
Phone: 07379489570
We are committed to protecting your personal data and respecting your privacy.
 
2. What Information We Collect
We may collect and process the following personal data:
 
Information you provide directly - 

• Name

• Email address

• Phone number

• Address

• Information submitted through our enquiry form

• Any information you include in messages or attachments
   

Information collected automatically - 
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage data

• Cookies and tracking data
   

3. How We Use Your Information
We use your information to:

• Respond to enquiries

• Provide quotations and services

• Communicate with you about appointments or projects

• Improve our website and customer experience

• Maintain website security

• Comply with legal obligations

We do not sell your personal information.
 
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

• Legitimate Interests

• To respond to enquiries and operate our business effectively.

• Contract

• Where processing is necessary to provide requested services or quotations.

• Consent

• Where you have consented to optional marketing communications or non-essential cookies.

• Legal Obligation

• Where we are required to comply with legal or regulatory obligations.
   

5. Contact Forms
When you submit an enquiry through our website, the information you provide is sent to us by email and/or stored securely through our website provider, Wix.
Please do not submit sensitive personal information through the enquiry form.
 
6. Cookies and Analytics
Our website may use cookies and similar technologies to:

• Ensure the website functions properly

• Analyse website traffic

• Improve website performance and user experience
   

We may use analytics tools such as Google Analytics and tools provided by Wix.
You can manage cookie preferences through our cookie banner or browser settings.
For more information, see our Cookie Policy below.
 
7. Third-Party Services
We may share data with trusted third-party providers including:

• Wix (website hosting and forms)

• Email providers

• Analytics providers

• IT and website support providers

These providers process information only as necessary to provide their services.
Some providers may store or process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
 
8. Data Retention
We retain personal data only for as long as reasonably necessary for:

• Responding to enquiries

• Providing services

• Legal, tax, or accounting requirements

• Resolving disputes

Enquiry data may typically be retained for up to 24 months unless a longer retention period is required.
 
9. Your Rights
Under UK data protection law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

To exercise these rights, contact us using the details above.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
 
10. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure.
However, no internet transmission is completely secure.
 
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.